Cookie Policy
How Tunnme uses cookies
This Cookie Policy explains how KO TECHNOLOGIES, S.A. (“Tunnme”, “we”, “us”) uses cookies and similar technologies when you visit or use our platform. It should be read together with our Privacy Policy and Terms and Conditions.
Last updated: May 31, 2026
1. What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences, keep you signed in, and understand how the platform is used.
2. How we use cookies on Tunnme
We group cookies into the following categories:
- Strictly necessary — required for authentication, security (CSRF), session management, and core features. These cannot be disabled while using the platform.
- Analytics (optional) — help us understand traffic and improve the product. We only load these after you accept them in the cookie banner.
3. Cookies we use
| Name / provider | Type | Purpose | Duration |
|---|---|---|---|
| Session / Devise (_tunnme_session) | Strictly necessary | Keep you logged in and secure your session | Session |
| CSRF token | Strictly necessary | Protect forms against cross-site request forgery | Session |
| Remember me (if enabled) | Strictly necessary | Remember your login on trusted devices | Up to 2 weeks |
| tunnme_cookie_consent (localStorage) | Strictly necessary | Store your cookie preferences | Until you clear browser data |
| Google Analytics (_ga, _gid) | Analytics | Measure visits and usage patterns | Up to 2 years (provider-defined) |
| Hotjar | Analytics | Product analytics and session insights | Provider-defined |
Payment (Stripe), authentication (Google/Firebase), video calls (Agora), and reCAPTCHA may set additional cookies when you use those features. See the respective provider policies for details.
4. Cookie consent banner
When you first visit Tunnme, a banner lets you Accept all, Reject non-essential, or Customize your choices. Analytics scripts load only if you allow analytics cookies.
You can change your mind later by clearing site data in your browser (which will show the banner again) or by contacting us at [email protected].
5. Managing cookies in your browser
Most browsers let you block or delete cookies. Blocking strictly necessary cookies may prevent you from signing in or using core features.
6. Contact
Questions about this policy: [email protected].